Self-Serve Checkouts - Good or Bad?
If you read my blog you’ll know that I’m always moaning about the supermarket checkout operatives. Last week our local supermarket had some of those self-serve gizmos fitted. Now is this a good thing or not? My initial response is that I’d rather deal with a human being than a machine, but then I complain about most of the humans who serve me - chewing gum, talking across the tills, not meeting my eye, treating my food in a heavy-handed way.
My wife says that the solution is not machines, but better training and pay for the operatives. I’m not so sure, so I’ll be having a go with the machines to see what they’re like.
Further reports to follow …..
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